The Bagfull’s Support Ticket System allows us to track support emails for our products such as Web Hosting, Domains etc.
When a ticket is opened by a customer, a support staff member is assigned to that request or ticket to assist and resolve the issue.
New tickets appear in the system as [Open]. Dialog between the customer and the assigned staff member is tracked in our system until the issue has been solved to the customers statisfaction. The ticket is then marked [Closed]. Replying to a closed ticket will automatically reopen it.
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