I’ve been denied access to FTP. What is the problem?

There are a number of reasons that you may be unable to access your root directory via FTP. Make sure that:

• You are connected to the Internet.
• You are using the correct user name (FTP User name, not your Control Panel login name on windows servers) and password to log on.
• Your FTP client is configured correctly.
• You are using the correct host name, user name and password.
• You are not using Frontpage or Internet Explorer to connect to FTP.

If you are still having difficulty connecting, contact support by generating a support ticket with the settings you are using and the exact error message you are receiving.

• What tools can I use to transfer my files?
• Are your servers compatible with other FTP software?
• How many levels of users and groups can I have?
• I can login with FTP but I can’t see anything and then after a while it times out.
• FTP connect fails and says “Maximum number of clients exceeded”.